We send all goods via Royal Mail or Parcelforce Worldwide. There are are a range of services available starting from £3.95. All shipping is calculated at checkout

The world is in a strange situation at present. We ask you to allow between 3-7 working days for your UK order to arrive. International orders please allow 7-21 days. Believe us it will be worth the wait.

Yes you certainly can! All packages are sent via a trackable network with our prefered partner couriers. Personallubricants.co.uk online system will update you via email as your order progresses through the network

Please contact us via telephone or email after placing your order if you wish to amend or cancel it. If your order has already been processed by our despatch team and collected by our courier, we will be unable to cancel it. However you can return it once delivered.

Personallubericants.co.uk aim to refund you within 1-7 days of receipt of your returned items. A lot depends on your own bank

Personallubricants.co.uk will offer a full refund or exchange within 30 days. Items of an intimate nature such as lubes and massage oils cannot be returned if not in original unopened packaging. For health and safety of our customers and staff we stick rigidly to this policy. Damage upon arrival items are covered by our 30 day policy. Please contact us via email to arrange a return.

Dont worry we have you covered, all our products have a 30 day no quibble exchange / refund policy if an item arrives damaged. Please contact us via email and we will spring into action to make things good.

Personallubricants.co.uk can accept most major credit and debit cards including Paypal, Apple Pay and Google Pay online.

Payment will be taken at point of sale when you place your order.

Our site runs on premium grade SSL hence why you see https in your browser address bar. We do not harvest or pass on any email address to 3rd party promotional companies. All online payment methods are PCI compatible for your total security. We value your custom and want you to shop with us time and time again.

This is pretty important! In general water based lubes work on all toys no matter what material. However the more intricate detailed and life like feel SILICONE sextoys cannot be used with silicone lubes. Silicone lubes will destroy the silicone material of your sextoy. Hybrid lubes can be used with hard plastic, glass and metal sextoys

From time to time we may offer discount codes but not as a general rule. Our prices are very competitive without discount gimmics